Refund Policy
Refund Policy
Last updated: January 1, 2026
In short:
- *Online courses: 48-hour refund window
- *Physical products (books): 15-day return window
1. Online Course Refunds
1. Online Course Refunds
You may request a full refund within 48 hours of purchase, provided the following conditions are met:
You may request a full refund within 48 hours of purchase, provided:
- Less than 20% of the course completed / Less than 20% of course completed
- No certificate has been issued / No certificate has been issued
- No course materials downloaded / No course materials downloaded
2. Physical Product Refunds (Books)
2. Physical Product Refunds (Books)
Books and other physical products may be returned within 15 days of delivery if:
Books and physical products may be returned within 15 days of delivery if:
- Product is undamaged and in original packaging / Product is undamaged and in original packaging
- No writing, marks, or damage / No writing, marks, or damage
- Return shipping cost borne by buyer / Return shipping cost borne by buyer
3. Exclusions
3. Exclusions
Refunds do not apply in the following cases:
- After the refund window has passed (48 hours for courses, 15 days for products) / After the refund window has passed
- Free courses or promotional offers / Free courses or promotional offers
- Exam fees or certification fees / Exam fees or certification fees
- Partial refunds during active subscriptions / Partial refunds during active subscriptions
- Account terminated due to policy violation / Account terminated due to policy violation
4. Refund Process
4. Refund Process
Submit Request
Submit Request
Click "Refund Request" from your dashboard support page or email [email protected].
Click "Refund Request" from your dashboard support page or email [email protected].
Verification
Verification
Our team will review your request within 1-2 business days.
Our team will review your request within 1-2 business days.
Approval
Approval
If approved, you will be notified via email/SMS.
If approved, you will be notified via email/SMS.
Processing
Processing
Refund will be processed to your original payment method (bKash/Nagad/bank) within 5-7 business days.
Refund will be processed to your original payment method within 5-7 business days.
Contact for Refund Queries
Contact for Refund Queries
Email: [email protected]
Phone: +880 1700-000000
(Working days: Sunday - Thursday, 9 AM - 6 PM)
(Working days: Sunday - Thursday, 9 AM - 6 PM)