Refund Policy

Refund Policy

Last updated: January 1, 2026

In short:

  • *Online courses: 48-hour refund window
  • *Physical products (books): 15-day return window

1. Online Course Refunds

1. Online Course Refunds

You may request a full refund within 48 hours of purchase, provided the following conditions are met:

You may request a full refund within 48 hours of purchase, provided:

  • Less than 20% of the course completed / Less than 20% of course completed
  • No certificate has been issued / No certificate has been issued
  • No course materials downloaded / No course materials downloaded

2. Physical Product Refunds (Books)

2. Physical Product Refunds (Books)

Books and other physical products may be returned within 15 days of delivery if:

Books and physical products may be returned within 15 days of delivery if:

  • Product is undamaged and in original packaging / Product is undamaged and in original packaging
  • No writing, marks, or damage / No writing, marks, or damage
  • Return shipping cost borne by buyer / Return shipping cost borne by buyer

3. Exclusions

3. Exclusions

Refunds do not apply in the following cases:

  • After the refund window has passed (48 hours for courses, 15 days for products) / After the refund window has passed
  • Free courses or promotional offers / Free courses or promotional offers
  • Exam fees or certification fees / Exam fees or certification fees
  • Partial refunds during active subscriptions / Partial refunds during active subscriptions
  • Account terminated due to policy violation / Account terminated due to policy violation

4. Refund Process

4. Refund Process

1

Submit Request

Submit Request

Click "Refund Request" from your dashboard support page or email [email protected].

Click "Refund Request" from your dashboard support page or email [email protected].

2

Verification

Verification

Our team will review your request within 1-2 business days.

Our team will review your request within 1-2 business days.

3

Approval

Approval

If approved, you will be notified via email/SMS.

If approved, you will be notified via email/SMS.

4

Processing

Processing

Refund will be processed to your original payment method (bKash/Nagad/bank) within 5-7 business days.

Refund will be processed to your original payment method within 5-7 business days.

Contact for Refund Queries

Contact for Refund Queries

Email: [email protected]

Phone: +880 1700-000000

(Working days: Sunday - Thursday, 9 AM - 6 PM)

(Working days: Sunday - Thursday, 9 AM - 6 PM)